tag:status.raisedonors.com,2005:/historyRaiseDonors Status - Incident History2024-03-27T21:18:34ZRaiseDonorstag:status.raisedonors.com,2005:/Incident/1935442024-03-27T20:50:43Z2024-03-27T21:18:34ZIssues Processing Payments with Virtuous Payments with Stax<p><strong>Major incident</strong> - Donation Page</p><p><small>March 27, 2024 · 14:15 PDT</small><br><strong>Resolved</strong></p><p>
We’ve identified a validation issue in our system that was included in a recent release. We’ve rolled back the change and are seeing processing issues are resolved. If you are still encountering an issue please reach out to support to notify us. </p>
<hr><p><small>March 27, 2024 · 13:50 PDT</small><br><strong>Issue</strong></p><p>
We are investigating issues processing payments with Virtuous Payments powered by Stax. </p>
tag:status.raisedonors.com,2005:/Incident/1934772024-03-27T16:02:16Z2024-03-27T16:04:17ZService Donation Page seems to be down<p><strong>Major incident</strong> - Donation Page</p><p><small>March 27, 2024 · 09:04 PDT</small><br><strong>Resolved</strong></p><p>
Service is back up.</p>
<hr><p><small>March 27, 2024 · 09:02 PDT</small><br><strong>Issue</strong></p><p>
According to our monitoring system this service has become unresponsive, we’re investigating.</p>
tag:status.raisedonors.com,2005:/Incident/1811042024-01-25T14:58:27Z2024-01-25T15:16:41ZRaiseDonors SSL Error<p><strong>Major incident</strong> - Admin Dashboard, Donation Page, API, Donor Portal, Integrations</p><p><small>January 25, 2024 · 07:13 PDT</small><br><strong>Resolved</strong></p><p>
We have resolved the error. All services should be back to normal. Thank you for your patience. </p>
<hr><p><small>January 25, 2024 · 06:58 PDT</small><br><strong>Issue</strong></p><p>
We are investigating an SSL certification error with our cloud provider Azure. We are working to resolve the issue immediately. Apologies for the disruption. </p>
tag:status.raisedonors.com,2005:/Incident/1811032024-01-25T14:26:39Z2024-01-25T14:37:43ZService API seems to be down<p><strong>Major incident</strong> - API</p><p><small>January 25, 2024 · 06:37 PDT</small><br><strong>Resolved</strong></p><p>
Service is back up.</p>
<hr><p><small>January 25, 2024 · 06:26 PDT</small><br><strong>Issue</strong></p><p>
According to our monitoring system this service has become unresponsive, we’re investigating.</p>
tag:status.raisedonors.com,2005:/Incident/1811012024-01-25T14:20:11Z2024-01-25T14:37:18ZService Admin Dashboard seems to be down<p><strong>Major incident</strong> - Admin Dashboard</p><p><small>January 25, 2024 · 06:37 PDT</small><br><strong>Resolved</strong></p><p>
Service is back up.</p>
<hr><p><small>January 25, 2024 · 06:20 PDT</small><br><strong>Issue</strong></p><p>
According to our monitoring system this service has become unresponsive, we’re investigating.</p>
tag:status.raisedonors.com,2005:/Incident/1811002024-01-25T14:19:42Z2024-01-25T14:37:49ZService Donor Portal seems to be down<p><strong>Major incident</strong> - Donor Portal</p><p><small>January 25, 2024 · 06:37 PDT</small><br><strong>Resolved</strong></p><p>
Service is back up.</p>
<hr><p><small>January 25, 2024 · 06:19 PDT</small><br><strong>Issue</strong></p><p>
According to our monitoring system this service has become unresponsive, we’re investigating.</p>
tag:status.raisedonors.com,2005:/Incident/1810992024-01-25T14:19:11Z2024-01-25T14:37:16ZService Donation Page seems to be down<p><strong>Major incident</strong> - Donation Page</p><p><small>January 25, 2024 · 06:37 PDT</small><br><strong>Resolved</strong></p><p>
Service is back up.</p>
<hr><p><small>January 25, 2024 · 06:19 PDT</small><br><strong>Issue</strong></p><p>
According to our monitoring system this service has become unresponsive, we’re investigating.</p>